Complimentary Canada-wide shipping on orders over $100Free samples with every full-size fragrance

Client care

Questions,
considered.

Everything you need to choose, wear and receive your Aurovia fragrance with confidence.

A customer considering which fragrance to choose

Fragrance

Wear time varies by composition, skin and environment. Check each product page for its fragrance concentration and available details.

We study admired fragrance structures and reinterpret their mood through our own formulas. Aurovia is an independent fragrance house and is not affiliated with, endorsed by or connected to the original designer brands.

Every Aurovia composition can be worn by anyone. We organize by scent family and mood so you can choose based on what you enjoy, not a gender label.

Keep your bottle upright in a cool, dry place away from direct sunlight and large temperature changes. A bedroom drawer or shaded shelf is ideal.

Orders & payment

No. Checkout is available to every customer without creating an account. You can save your order bill slip as a PDF from the confirmation page.

Eligible credit and debit cards are processed securely through Stripe. Interac e-Transfer is also available when enabled at checkout; those orders remain pending until the transfer is verified.

After you place an order, the confirmation page shows your order number and a bill slip you can save as a PDF. Card payments are confirmed through Stripe; e-Transfer orders are confirmed after manual verification. The order confirmation is shown on the website.

Contact Client Care as soon as possible with your order number. We will let you know whether a change or cancellation is still possible.

Shipping & returns

We currently accept Canadian delivery addresses. The shipping cost and any available delivery estimate are shown during checkout.

The confirmation page shows an estimated delivery date. It is an estimate and can change due to carrier delays or circumstances outside our control. For an order update, contact Client Care with your order number.

Contact Client Care within 14 days of delivery to request a return. Fragrance must be unopened, unused and in its original sealed packaging. Please contact us before sending anything back; we will provide return instructions. This policy does not limit rights that apply under consumer law.

Keep the product and packaging, take clear photos and contact Client Care promptly with your order number. We will review the issue and help resolve it.

Still curious?

We’re here to help.

Tell us what you are looking for and our Client Care team will point you in the right direction.

Contact client care